Built by a veterinary network, not a chat company
Pet owners message you on five apps. Answer them in one.
LINE, Facebook, Instagram, WhatsApp and email land in a single inbox — with each owner’s pets, allergies and next appointment sitting right beside the conversation.
Sign up with your phone number. No credit card. We connect your channels for you.
- LINE
What a busy front desk actually deals with
Five apps, one desk
LINE on the counter tablet. Messenger on someone’s phone. Instagram on another. Nobody can say which messages are still unanswered.
Handovers lose the thread
The night shift does not know what the morning shift promised. The owner tells the same story twice, and trust drops a little each time.
The pet’s history lives elsewhere
Allergies, past visits and the next appointment sit in another system — or in someone’s memory. Answering one simple question means opening another window.
What you get
Unified inbox
LINE, Facebook, Instagram, WhatsApp and email arrive in one place.
Live updates
New messages and status changes appear in every open console without a refresh.
Assignment and status
Open, pending, resolved, snoozed. Assign a conversation to a colleague and leave internal notes only your team can see.
Owner and pet profiles
Species, breed, sex, birth date and a free-text allergy note that shows as a warning on the panel.
Tags and segments
Label owners and filter the inbox down to the group you need.
Appointment requests
Take a booking request inside the thread, confirm a slot, and let reminders go out on schedule.
Broadcasts
Send an announcement to a segment instead of copying the same message by hand.
AI replies with handover
Answers drawn from your own knowledge base, with a handover to a human when a conversation needs one.
Mobile app
The same inbox in a native app, because front-desk staff answer from their phones.
Built by the team behind Thailand’s veterinary network
Pontia is not a general chat tool with a pet theme on top. It is built by AnyVet, which runs veterinary infrastructure in Thailand, and this console came out of that work.
We answer on it ourselves
Happy Pet Hospital — our own 24-hour clinics in Sukhumvit and Ratchada — runs on this console. We build for our own front desk first.
Why clinics keep it open all day
- The owner, their pets and the allergy note stay on screen while you reply.
- Assign a conversation, leave an internal note, and the next shift picks it up knowing what was promised.
- A booking request is confirmed inside the thread — no second system to open.
- Front-desk staff answer from their phones in the same inbox.
How it works
- 01
Sign up
Register your clinic with your phone number. No credit card.
- 02
We connect your channels
Our team links your LINE Official Account, Facebook Page, Instagram, WhatsApp or email inbox to your clinic. You never touch an API key.
- 03
Your team works in one inbox
Invite your staff, assign conversations, and answer everything from one screen.
Questions clinics ask us
Which channels can I connect?
LINE Official Account, Facebook Page, Instagram, WhatsApp Business and an email inbox over IMAP/SMTP. All of them land in the same list.
Do I need an API key or a developer?
No. Our team connects your channels for you. You give us access to the accounts you already run, and we handle the rest.
Can my staff answer from their phones?
Yes. The console works on a phone browser, and there is a native mobile app with the same inbox.
What happens to a conversation when the shift changes?
It keeps its status and assignee, and internal notes stay attached to it. The next person sees what was already promised instead of asking the owner to repeat themselves.
Who can see my clinic’s conversations?
Only members of your clinic. Access is enforced in the database itself, so one clinic can never read another’s data. AnyVet is certified to ISO 27001.
What does it cost?
We are onboarding clinics one at a time and setting each one up ourselves. Sign up and we will go through your channels and what the plan looks like for your clinic.
Bring your clinic’s conversations into one place.
Register your clinic and we will set up your channels with you.
Sign up with your phone number. No credit card. We connect your channels for you.